Conditions générales de vente en ligne du Centre de Recherches Phytothérapiques (CRP- Phyto).

Welcome to our website

Preliminary Provisions

The current terms and conditions for on-line sales are agreed between :

•    The company Centre de Recherches Phytothérapiques, limited liability company, with a capital of 19 833,62 euros (€), registered in France with Registre du Commerce et des Sociétés de Toulouse with the registered number B 324 430 578, whose heaquarter’s registered office is at 1, route d’Escalquens – 31320 Castanet-Tolosan - Téléphone : 05 34 66 41 64 - E-mail :, called hereafter “CRP-Phyto”,

•    Any individual buying one or more items listed on the website :,     called hereafter « the Purchaser».
By using this website, the Purchasermust be legally entitled to purchase the products listed on this website. The Purchaser must be an end-consumer (i.e. an individual, not acting as a retailer) and must be at least 18 years of age. The purchase of the products listed on this website is unrelated to any professional activity and is limited to personal use.

These general terms and conditions regarding the on-line sales on the website are governed by French law. Therefore, in placing an order, the Purchaser agrees with these terms and conditions.

CRP-Phyto reserves the rights to modify these terms and conditions at any moment. In this case, one should refer to the agreement in effect at the date of the order.

The order

When ordering items on-line for the first time, the Purchaser will respect the following steps :

-    To register with CRP-Phyto by setting up an account, via the registration form. This will enable the Purchaser to access his/her account via his/her email address and password, to change his/her details if necessary, and to place the order.

-    To select the product(s) of his/her choice and confirm the order. The Purchaser checks the planned order (items, amount, billing and delivery address).

-    To confirm the order along with the payment. The Purchaser is considered to have agreed with the General Terms and Conditions for on-line Sales. This constitutes an electronic signature which retains the same legal value as a written signature. The Purchaser will be then redirected to our security bank system (Crédit Coopératif) in order to proceed to the payment. The acceptance of the order will take place when the payment is banked by CRP-Phyto.

-    To avoid any dispute, CRP-Phyto advises the Purchaser to print or save the pro-forma invoice, as well as the confirmation email.

The Purchaser should ensure that he/she has read the label before using any CRP-Phyto products and comply with any instructions for using the CRP-Phyto products.Under no circumstances CRP-Phyto can be liable to the Purchaser for any loss of damage which the Purchaser suffers in case of negligence or misuse of CRP-Phyto products.

CRP-Phyto reserves the rights to refuse or cancel any order from a buyer with whom a previous dispute occurred.

Products sold on the website CRP-Phyto are in accordance with the French law. It is the responsibility of the Purchaser to check with local authorities abroad of any possible restrictions concerning importation and use of the purchased products.

Products availability

Products listed on the website are available. In case of product shortage, CRP-Phyto will inform the Purchaser of the unavailability of the product as soon as possible. If a product has been purchased before CRP-Phyto mentioned the shortage on the website, the Purchaser will have 2 options : either asking for a refund within 2 weeks after the payment, or receiving the product as soon as CRP-Phyto can dispatch it, and after CRP-Phyto has notified via email to the Purchaser the new delivery deadline.
However, the Purchaser can order a product out of stock and the said product will be dispatched as soon as it is available without any notice about the delivery deadline.
If in the order, one product only is out of stock, CRP-Phyto will pay for the delivery fees for this product.


All prices are firm. They are indicated in euros (€) VAT included, in the order summary. The VAT (Value Added Tax) is according to French law, which is 5,5 % on food supplements and 20 % on dermo-cosmetic products.

The VAT is not applied on orders with a billing address out of mainland France.

CRP-Phyto reserves the rights to amend the prices at any time, without prior notice ; although CRP-Phyto is obliged to amend the current document accordingly. Purchased products are however billed accordingly with the tariffs applicable on the date of the order, provided that the products are available at this date.

Special offers :

Special offers are valid only during the period of validity regarding these special offers, provided they are available.

Membership number :

By agreement between CRP-Phyto and the Association Solidarité pour le Soutien aux Malades, discounts are applied to customers who are members of this association. Purchasers wishing to subscribe for a membership can contact the Association directly, whose headquarters are at 48 avenue Léon Blum - 31500 Toulouse, téléphone  05 34 25 94 60. Membership numbers areindividually allocatedand havea limited validity. In order to benefit from the special offer, the Purchaser must give his/her valid membership number in the heading “Membership number”.

Vouchers :

By agreement between CRP-Phyto and some works councils, employees can receive some vouchers.

Shipping fees

Zone 1 Mainland France and Belgium

Every order with a total under 60 € VAT included will incur an additional shipping fee of 7,50 €. Free shipping is applied to orderswith a total over 60 € VAT included.

For orders with a total over 200 € VAT included, CRP-Phyto advises the Purchaser to choose a delivery by Colissimo Expert, which will require a signature.

Zone 2 : Germany, Netherlands, Luxemburg, United Kingdom, Ireland, Italy, Spain*, Portugal*, Switzerland, Austria, Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania.

Every order will incur an additional shipping fee of 13,50 €.
*outside of specific territories (see zone 3).

Zone 3 : Greece, Iceland, Finland, Norway, Sweden, Turkey, Maghreb countries (North Africa), specific territories of Spain and Portugal (Canary Islands, Balearic Islands, autonomous cities of Ceuta and Melilla, Azores archipelago, Madeira), other Eastern Europe countries, United States, Canada, Australia, China, Japan, Hong Kong, Singapor, South Korea, Thailand, Taiwan, Vietnam, India, Russia, Israel, Africa (outside of Maghreb countries), Middle-East, America (outside of the United States and Canada), other Asian countries, Oceania (outside of Australia), New Caledonia and its archipelago, French Polynesia, Wallis and Futuna Islands, and French Southern and Antartic Territories.

Every order will incur an additional shipping fee of 20,50 €.

Zone 4 : Guadeloupe (including St Barthelemy and St Martin Islands), Martinique, Reunion, French Guyana, Mayotte and St Pierre-et-Miquelon.

Every order will incur an additional shipping fee of 16 €.

Customs duties, dock dues and customs clearance costs upon delivery mayapply by local authorities. Their payment is under the entire responsibility of the Purchaser.

Delivery terms

Purchased products are sent to the delivery address provided by the Purchaser upon the registration of the order. Orders placed before 1 pm are processed upon the day of reception (from Monday to Friday except bank holidays). Orders placed after 1 pm will be processed on the first working day after the placing of the order.

For the zone 1, the Purchaser can choose from the following shipping options :
-    either via So Colissimo 48 hours without signature (ie directly in the letter box) within a delivery period of 2 working days maximum ;
-    or via Colissimo Expert which will require a signature, within a delivery period of 2 working days maximum ;
-    or in a pick-up & go store chosen by the Purchaser.
For the zones 2, 3, 4, orders will be dispatched either via Colissimo Expert O.M., or via Colissimo Expert I. Delivery will take from 4 to 8 working days from the date of the order confirmation.

Delivery times are given for illustrated purposes only. Under no circumstances damages claims can be made against CRP-Phyto in case of delays or delivery faults beyond CRP-Phyto’s control.

Items are dispatched at the recipient’s risks. The Purchaser should check immediately the content of the parcel before accepting the delivery. In case of damage during transport, the parcel should be refused by the Purchaser.

Right of cancellation

The Purchaser has the legal right to send back the products, for an exchange or a refund without penalties, except the cost of returning the products, within the period of fifteen (15) working days of the date of receipt of his/her order. The products must be returned in good condition and unopened.

The Purchaser will have to fill in the return form through his/her account available in the heading “Return Product”.

Payment Conditions

Paymentsare made exclusively in Euros, via the Purchaser’s chosen payment method. A copy of the invoice and the payment receipt will be included in the parcel.

Credit card : Payment online via credit card is entirely secure and is completed through the portal electronic payment of the Crédit Coopératif (Paybox). The entire transaction shall be effected in encrypted mode towards a bank validation server in SSL mode (Secure Socket Layer). An additional interbank security, known as 3D Secure (Verified by Visa or Mastercard Securecode) can be applied upon the payment, depending on the card and the policy of the Purchaser’s bank. It is the responsability of the Purchaser to contact his/her bank for any question related to the 3D Secure process.

Bank transfer : the Purchaser is liable to pay any possible transfer fees. The Purchaser shall ask CRP-Phyto for the bank details, via email. The Purchaser can place his/her order that will be processed upon reception of the bank transfer on CRP-Phyto’s bank account.

Cheques : Payment by cheque is accepted if issued by a bank established in mainland France, in overseas French territories or Monaco.
The Purchaser has to send the printed order and the cheque payable to CRP to CRP-Phyto’s headquarters. The order shall be processed at receipt of the cheque. Incomplete cheques will be returned to the Purchaser, incurring delays in the order.

Personal information protection policy

The collection of personal datafor on-line orders is compulsory. Not complying with this obligation will provoke the automatic rejection of the order.

Personal information given by the Purchaser on the website are processed in strict confidentiality and are used to process orders, invoices, deliveries and management of trade relations only.  Your details (name, address, phone number, email) are shared with our carrier (La Poste) for the dispatch of your parcel.

The automatic processing of information, such as email addresses of the website users, has been declared to the CNIL under the registration number 1794158 v 0.

Intellectual property

All materials featured on the website are and remain the exclusive intellectual property of CRP-Phyto. Any reproduction, processing, distribution, publishing, transmission of any of such materials contained on this website, even partially, is prohibited. It is prohibited to provide any link toward the website, whatever the technique used and the visuals, particularly if this action creates a confusion between CRP-Phyto’s website and the site of a third party.

Applicable law

In the event of dispute related to this agreement, claims shall be filled before the exclusive jurisdiction which is the Tribunal de Commerce de Toulouse.

Editor and owner of the site :
Laboratoire CRP Centre de Recherches Phytothérapiques.
1 route d’Escalquens – BP 12294
31322 Castanet-Tolosan Cedex – France

Contact us by phone : 05 34 66 41 64 from 9h30 to 12h30 and from 13h30 to 17h00, or by email at

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